Frequently Asked Questions

  • On the day of your initial treatment, we will review your intake form, giving you the opportunity to share your story and discuss your health history in detail. This allows me to gain a deeper understanding of how best to support your unique needs. You'll have plenty of time to ask questions and ensure your concerns are heard. Treatment may involve one or more modalities, such as moxibustion (heat therapy) or cupping, followed by a 15-30 minute rest with the needles in place. Your first appointment will last about 60-75 minutes.

    Please be sure to have a light snack or meal beforehand, avoid caffeine prior to, and refrain from intense exercise after the session for optimal results.

  • Not at all, TCM encompases many other powerful modalities like cupping or acupressure! Each patient receives a tailored treatment to suit their needs.

  • Acupuncture treatment is cumulative, meaning each session builds upon the last. We typically recommend coming once a week for 4-8 weeks before moving to the maintenance phase. Each person gets a tailored treatment plan and this will vary depending on health history and whether your condition is acute or chronic.

    In Western medicine, acupuncture is understood to work by stimulating the nervous system, promoting relaxation and reducing stress. It triggers the release of neurochemicals like endorphins and serotonin, which help alleviate pain, assist with sleep and improve mood. Acupuncture also enhances blood flow by stimulating nitric oxide release, which dilates blood vessels and aids healing. Additionally, it modulates pain pathways and can regulate the immune system, reducing inflammation and promoting the body’s natural healing processes on a physical and emotional level.

  • Yes! Marybeth is a Registered Acupuncturist with the CTCMA. This qualifies for insurance coverage for those who have extended health insurance or health care spending accounts.

    We offer direct bill to the following:

    • Pacific Blue Cross

    • Sunlife

    • Beneva

    • BPA

    • Canada Life

    • Canada Life - PSHCP

    • Canadian Construction Workers Union

    • Chambers of Commerce Group Insurance Plan

    • CINUP

    • ClaimSecure

    • Cowan Insurance Group (managed by Express Scripts Canada)

    • D.A. Townley

    • Desjardins Insurance

    • Equitable

    • First Canadian

    • GMS Carriers 49 and 50 (Express Scripts Canada)

    • GroupHEALTH

    • GroupSource

    • Industrial Alliance

    • Johnson Inc.

    • Johnston Group

    • LiUna Local 183

    • LiUna Local 506

    • Manion

    • Manulife Financial

    • Maximum Benefit

    • MDM Insurance Services

    • People Corporation

    • RWAM

    • Simply Benefits

    • TELUS AdjudiCare

    • Union Benefits

    • UV Insurance

    * If you do not see your insurance provider here, please contact us!

  • The ICBC Enhanced Care program covers everyone for 12 weeks after their motor vehicle accident no matter who was responsible. This means you don’t have to wait to start your recovery, you are pre-approved for up to 12 . All you need is your ICBC claim number. If you require continued treatment, we can work together to ensure you have support. We have the opportunity to submit extensions and further treatment requests to ICBC.

    We are currently not direct billing to ICBC. If you require direct billing, please reach out and we can come up with a payment plan.

  • Medical Services Plan (MSP) supplementary benefits provide partial payment for certain medical services obtained in British Columbia. MSP contributes $23 per visit for a combined annual limit of 10 visits for services from approved providers such as acupuncture, physiotherapy, chiropractic etc. Eligibility is based on various requirements, one being an annual income of $42,000 or less.

    Find out if you are eligible and apply here.

  • The above information on MSP supplementary benefits applies to all First Nations individuals with valid B.C. Medical Plan coverage through the First Nations Health Authority 

    We do not currently direct bill to MSP/ First Nations Health.

  • If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. Appointments canceled within 24 hours or missed without notice will be charged the full treatment amount. You can easily manage your appointments online through our Jane app or by giving us a call/text. Your appointment time is reserved especially for you. Late cancellations or missed appointments create gaps in the therapists’ schedule, which can impact other patients and lead to income loss. We appreciate your understanding and cooperation.

    Exceptions may be made for medical and family emergencies, as well as on days when there are school closures due to bad weather. If you are feeling sick and wondering whether you should cancel your appointment, please give us a call to ensure we are all comfortable and safe.